Contractual basis for ordering

When you shop at www.bagpipe.com, you can enter into an agreement in the following languages:

• Danish
• English

Orders can only be made through the website. When ordering a product on www.bagpipe.com, you will receive a receipt for your purchase on your screen and by email. The receipt is an automatic confirmation that we have received your order. After our order approval, you will receive another email with an order confirmation and an invoice. Upon receipt of this, the order is binding.

In the case of errors in your order, please contact us at: info@bagpipe.com

Delivery against payment

Against payment, Bagpipers Hub offers delivery to a wide range of countries both inside and outside Europe. The total list of countries that Bagpipers Hub offers delivery to can be seen at checkout in the web shop.

The buyer pays all delivery and shipping costs – as well as any applicable customs charges and taxes connected to the purchase.

The shipping cost depends on the destination, weight and volume of the product and is added to the purchase price including VAT for purchases within the EU and excluding VAT for purchases outside the EU. The shipping cost is shown separately during the purchasing process.

Distributors

Unless otherwise separately agreed between the buyer and www.bagpipe.com, it is Bagpipers Hub that selects the distributor to the delivery address specified by the buyer.

Bagpipers Hub uses the following distributors in Europe:

• GLS (Denmark)
• GLS Express (Germany)
• Schenker (Sweden)
• Bring (Finland)
• DHL Weltpaket (Belgium, France, Netherlands, Italy, Luxembourg, Poland, Slovakia, Slovenia, Spain, Great Britain, Czech Republic, Hungary, Austria)
• UPS Economy (other countries in Europe)

Bagpipers Hub uses the following distributors outside Europe:

• UPS Economy

Delivery terms and conditions

Delivery is made in collaboration with our distribution partner Dansk e-Logistik. All products are dispatched from the warehouse of Dansk e-Logistik as parcel post or by courier. The shipping method depends on product size and the chosen destination. Upon shipment from stock, you will receive a track and trace link by email that will allow you to follow the shipment of your product.

The procedure regarding distribution may differ from one distributor to another. If your package has been attempted delivered – and you are not at home – the distributor will usually contact you (via email, SMS, phone call, etc.) with information about which package shop your items may be picked up from or to make a new delivery agreement. It is also possible that the freight company may contact you prior to delivery in order to make an appointment about date and time of the delivery.

The basic shipping costs only cover delivery to the curb. If you are not home at the estimated time of delivery, it can also be a good idea to contact the distributor to make a more specific agreement on the place of delivery (for example, in your garage or with a neighbor). Note that such an agreement will always be at your own risk.

The products are insured during delivery, and on receipt, please check the package contents. If the package and / or contents are damaged upon receipt, you must report this to the distributor immediately. Bagpipers Hub is not responsible for products damaged during transport.

As soon as the buyer has received the product, it is considered delivered. The buyer takes over the risk of the product upon delivery.

Please contact info@bagpipe.com, if you have any questions regarding delivery.

Delivery time

Orders received on weekdays before 12 o’clock noon (Danish time) are dispatched from the warehouse on the same day. For orders made after 12 o’clock noon (Danish time) – or on weekends or Danish public holidays – the product is shipped from the warehouse on the following working day.

Depending on the destination, delivery usually takes place within the following number of working days. These delivery times are indicative and may vary.

• In Denmark – 1 day (day to day)
• Outside Denmark – 2-8 days

For how long can I cancel my purchase?

As a consumer, you have a 14 day right of cancellation, when you shop in our web shop.

The cancellation period expires 14 days after the day, you received the product or from the day, you got the last product in physical possession if it is an order for several products ordered in one order and delivered individually. If the products consist of several lots or parts, the cancellation period expires 14 days after the date you get the last lot or the last part in physical possession.

You must, within 14 days of receipt, inform us that you wish to cancel your purchase by sending us an email at info@bagpipe.com. In your message, you must make us aware in a clear manner that you wish to exercise your right of cancellation. In the event of a cancellation of your purchase, we ask you to download, print and fill out our return form and send it back with the products.

You can download the return form here: Return form

You cannot cancel your order just by refusing to receive the product without at the same time giving us clear notice of this.

Return by cancellation of purchase

You must send the product back to us without undue delay – and within 14 days after you have notified us that you wish to cancel your purchase. You must defray the direct costs of the product’s return shipment to our warehouse.

Missing original packaging may be an impairment, so to be sure to get all the money back, it is recommended that the product is returned in the original packaging.

Certain goods cannot, due to their nature, be returned by normal mail. This applies to large items like sofas, dining tables, chairs, etc.

If you cancel your purchase, the product must be sent to:

Dansk e-Logistik
Attn.: Bagpipers
Heeringvej 25
4690 Haslev (Dalby)
Denmark

The completed return form and a copy of the documentation of the purchase of the product must be enclosed in the package. Documentation of the purchase can be a copy of the order confirmation.

Please note that return is made at the buyer’s sole responsibility – it is the buyer who carries the risk of the products from the time of delivery until the return has arrived at our warehouse. Therefore, always be sure to get a tracking number on your return shipment or parcel.

Please contact info@bagpipe.com before returning.

Goods excluded from the right of cancellation

The following product types are excluded from the right of cancellation:

• Delivery of products made to the consumer’s specifications or clearly personalized.

In the event that Bagpipers Hub sells products that are custom made or customized individually according to the buyer’s requirements, the right of cancellation will only apply until the manufacturing or customization of the product has commenced.

The condition of the product when you return it

You will only be liable for any value deterioration of the product if the handling of it differs from that which is required to determine the nature, characteristics and function of the product. In other words, you can test the product in the same way as if you tested it in a physical store, but you should not put it to real use.

If the product is tested further than what is described above, we consider it used, which means that, in the case of cancellation of the purchase, only some or none of the purchase amount will be returned, depending on the commercial value of the product.

Repayment of the purchase amount

If you cancel your purchase, you will of course be refunded the paid amount. In the event of an impairment that you are liable for, it will be deducted from the purchase price.

If you use your right of cancellation, we will refund all of your expenses – including, if applicable, delivery costs associated with the purchase (however excluding extra costs due to your choice of delivery other than the cheapest standard delivery that we offer) without undue delay, and in any case within 14 days from the date, we received your notice of your decision to cancel the agreement. We make such reimbursement with the same payment method that you used for the original transaction, unless you have expressly agreed otherwise.

We may withhold reimbursement until we have received the product or you have provided us documentation that the product has been returned.

If you wish to use your right of cancellation, you must pay for the return shipment, unless otherwise agreed.

We do not accept packages that are not delivered directly to us or packages sent per. cash on delivery.

Use of cookies

www.bagpipe.com uses cookies. Cookies are small text files that are stored on your computer, mobile or the equivalent with the objective of recognizing it, remembering settings, performing statistics and targeting the content of the page.

Google Analytics

www.bagpipe.com shares information with third parties listed here: Google Analytics.

We use Google Analytics to analyze site usage, including the collection of information about visitors’ use of our website – how, how often and for how long a visitor is on the page.

Google Analytics generates statistics and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used for the preparation of reports on the use of the website. The information is exclusively collected to be able to optimize www.bagpipe.com. The data is collected anonymously and is therefore not used for purposes other than optimizing the website and its functionality.

Google stores and uses the information collected. Google’s privacy policy is available at: https://www.google.dk/intl/da/policies/privacy/

You can always delete cookies from your computer by clearing your browser history. Most browsers allow you to block all cookies. However, there are a few browsers that only allow the rejection of third party cookies.

Referral to third parties

www.bagpipe.com contains links that refer to third party websites – Facebook, Instagram and Pinterest. When you press these links, you leave www.bagpipe.com, and these third parties will be responsible for the information collected through cookies.